FAQ about USB to DMX Cable (UTD-10/UTD-11)

Q1：Unrecognized after connecting to computer

A：Please make sure that the driver has been correctly installed on the computer, driver link: https://ftdichip.com/drivers/vcp-drivers/

When the driver is not installed, My Computer→Device Manager will display "Unknown Device":

After the driver is installed correctly, My Computer→Device Manager displays "USB Serial Port":

Q2：After connecting to DMX lamps, the lamps cannot be controlled normally

A：Please make sure that the DMX channel sent by the DMX software is consistent with the DMX device.

Q3：After opening the software, the interface fails to open, or the software does not recognize the UTD-10 cable

A：Re-plug the UTD-10 cable, or use another USB port, or restart the application software.

Q4：Can it be used on Magic Q PC software?

A：No, because the communication baud rate of Magic Q PC is different, it may be the communication protocol of the manufacturer's own equipment.

Q5：Can it be used on LightFactory software?

A：No, the standard DMX data cannot be obtained, it may be the communication protocol customized by the manufacturer.

Q6：Is MADRIX5 available?

A：No, the software version after MADRIX5 has deleted the FTDI driver, and MADRIX3 can only be used

Q7：Daslight 4 can be used

A：No, Daslight 4 only supports Daslight's own hardware.

Q8：What software is available

• Apple Mac: Footlight, JV Lightning DmxControl, etc.
• Windows: FreeStyle, PC DIMMER, DMXControl, MADRIX3,
• Other software can use USB DMX that supports FTDI. Reference link:https://www.doremidi.cn/h-pd-38.html?fromColId=104

Q9：Is there an RDM function and how to use it?

A：Yes, the product has RDM function, and it is currently known that RDM communication can be carried out through the "DMXControl" software. (not supported Support the use of Apple system, only support Windows system) Reference link: https://www.doremidi.cn/h-pd-38.html?fromColId=104

Q10：What isolator is used inside and what chip is used

A：The XLR interface of the USB to DMX cable is designed with a TVS tube, which can isolate and protect the product; the chip is independently developed.